Important notice regarding the LEAP program
Last updated on June 2, 2025
On July 1, 2025, the Microsoft 365 Live Event Assistance Program (LEAP) will transition from a complimentary preview offer to a paid service provided by Microsoft, called Teams Events Hosting Assistance.
We are also pleased to inform you that we will be expanding our services to include Teams Events Advanced Production Services which will provide production and broadcasting services for Town hall, webinars, and events.
To learn more and benefit from these services, please contact your account management team. We are committed to ensuring that your transition is smooth and successful.
Frequently asked questions
How can I get Events Assistance with Unified?
Starting July 1st, your CSAM will handle any requests you have for Events Hosting assistance.
What happens to events that have already been scheduled with LEAP in 2025, and before July 1st?
All events scheduled before July 1st, 2025 will be serviced as part of LEAP until Dec 31st, 2025. Any requests starting from July 1st will require a Unified contract and the VBD.
What if I don’t have a support Plan?
Contact your sales team or start the process of obtaining a customized support contract to access these services and additional support here.
Is this change also valid for Town halls and Webinars?
Yes, Townhalls and Webinars are included under Teams Events Hosting Assistance.
How far in advance of my event do I need to schedule a dispatch?
We recommend you contact your account team or your CSAM at least two weeks ahead of the event.
Events, Town halls, and Webinars setup guides
For IT Administrators:
Overview & difference between Webinars and Town hall
How to prepare for a Webinar
How to prepare for a Town hall
For Event hosts:
Best practice guides to help you get started
Program overview
With the Microsoft 365 Live Event Assistance Program (LEAP), we can help you get more familiar with setting up and running an event, webinar, or large meeting and be available during the event to help if any questions or issues come up.
During preview, the assistance program is free to customers using Teams, Stream, or Yammer to deliver their events. Sign up now to get started.
Webinars and live events help you deliver compelling communications to employees, customers and partners. Events use video and interactive discussion across Teams, Yammer, or Stream, and can be as simple, or as sophisticated as needed.
- Education on how Microsoft live events works across Teams, Yammer, and Stream
- Determine which service to use based on your needs
- Review best practices for coordinating, producing and running an event
- Validate current setup and configuration
- Answer questions
- Plan assistance logistics for rehearsal and upcoming event
- Help producer run a test event to check audio/video feeds
- Review producer controls
- Answer questions from producer, event team, and stake holders
- Help producer check audio/video before going live
- Available to answer producer/event team questions via chat/phone
- If issues are identified, help provide next steps toward investigation and mitigation
- Review options/steps for sharing event recording
- Review options/steps for after event reporting
- Answer any outstanding questions
Explore the Virtual Event Playbook
Whether you are a seasoned producer or new to creating virtual events, this playbook will guide you through the best practices for using Microsoft 365 technology to deliver compelling events. The content is organized by event delivery phase and role.
